My Twinn Doll's Travel Trunk Review

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(More customer reviews)I purchased this doll's trunk during the holidays as a gift for my daughter. As with a previous reviewer, I simply could not find a trunk that would fit a 24" My Twinn doll elsewhere, and so I purchased this trunk directly from My Twinn. When I recieved the trunk, it was such a disappointment! The gold-colored trimming on the outside of the trunk is made of a very thin vinyl, which was peeling up along it's edges, and in some places, was not glued down at all. The satin-fabric-covered pieces lining the interior were not glued down securely either. It looked like glue had been applied, but had dried before the pieces were securely attached. Although the trunk's core is wood, the finish materials are of the poorest quality, and the workmanship is shoddy (exterior of the shipping carton said it was made in China). I called My Twinn and told them the trunk was defective, received an RA number, but was told that I would have to ship it back myself. It cost [...] to ship the item back via UPS Ground, and so far, My Twinn has not issued me a refund for the return shipping! I have spoken to a customer service representative over the phone, as well as sent several e-mails and a fax of my UPS invoice, but so far no luck. I was told earlier that it was not their policy to pay for return shipping of this item. I will keep trying! My Twinn is the only company I have dealt with that will not pay for return shipping of a defective product. BUYER BEWARE. This is an inferior product, and in addition, My Twinn will not stand behind their products.
2/3/2010 UPDATE: My Twinn has offered me a [...] GC as a "courtesy". Doubt if I'll actually use it at his point! Bottom line: if any item you purchase from My Twinn is defective, the company will not refund any shipping costs.

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Fabric covered wooden trunk with interior "quilted" fabric, fun travel decals and rod for hanging clothes. Includes three hangers. 24" high x 11" wide x 9.25 " deep. Doll and clothes sold separately. Doll fits in trunk. Fits all 23" dolls.My Twinns company name and address, plus the product description, will appear on the shipping box.

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